Hi! Steven from ServiceScaler here. Today I’ll be running you through some FAQ’s we receive surrounding MX records.
Mail Exchange (MX) records are records that run behind the scenes when emails are sent and received, pushing the email from one domain to the domain where it needs to be delivered.
The MX record tells your mail service where to send the mail. It will confirm whether it needs to go to Microsoft or Google to find an email address.
Each domain can only have 1 MX record at a time, allowing mail to only be delivered to that one service. So, if you have multiple mail accounts using the same domain, you will find that only one of those services is actually receiving and sending mail.
If you have multiple services set up you need to decide which service you prefer and get your MX record updated to that service. You may also need to get any data and additional email addresses moved to the new service.
An incorrectly configured MX record can impact mail delivery and subsequently your businesses ability to generate business. Additionally, if you are paying for two domains but only one is working, you are wasting money.
If your firm needs help with MX records, registering domains or other email enquiries, contact us here.