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IT Solutions for Law Firms in Australia

ServiceScaler provides specialist legal solutions, proactive IT systems management, support, and helpdesk services for legal practices and law firms across Australia. Our goal at ServiceScaler is to reduce operational costs and challenges related to business technologies, and deliver best of breed solutions and services to our legal clients, adding value in their IT expenditure.

We have a passion for technology and helping our clients to succeed

Here at ServiceScaler, we understand the challenges of requiring reliable, secure and responsive IT systems, and maximising your investment to deliver functional IT improvements to the firm.

With this requirement, we have set a new standard in Managed IT Services by providing our clients with ‘Hybrid’ service agreements, separating fixed cost IT operational needs and on-demand service requirements.

Clients under ServiceScaler Managed IT Services enjoy the best of both worlds, with reduced costs for maintaining necessary IT infrastructure, and investment choice in on-demand services to add greater value and productivity to the firm and its users.

WHAT SETS US APART

Why Firms Work With Us

We are dedicated to your success and our services are all build around the needs of a modern law firm. Some of the key reasons why our clients choose to work with us are

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We speak your language

We know that you should not need an IT degree to use technology. We implement solutions that are easy to use and explain concepts without all of the technical jargon. Firms just want their technology top work, not make more work for them. Want to talk about scanning into your practice management system,improving the capture of disbursement or meeting your PEXA or Lawcover security requirements, no problems, we are already on top of that.

Only pay for what you use

All law firms are unique and have different requirements from their technology. Our services is based around the premise that you should only have to pay for the support and solutions you actually need. By operating a best practice framework for service management and a shared responsibility model we can free up the operating budget to implement solutions to make the firm more profitable or staff more productive.

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Reports for humans

We know that your time is important and how confusing an technical report can be. Our reports are written for humans, not engineers so they are easy to understand and just include the information you need to make educated business descisions. If you ever need more details for a board meeting, just let us know and we can prepare a more detailsed report for you.

Sleep easy at night

We monitor you devices and network 24/7 to detect any potential failures that could cause an outage so they can be resolved before they cause staff downtime. Our priority is to make sure that yiour fee earners can keep billing by making sure the IT systems are available when they need them. We deploy a ServiceBrick device to each office location without a server to monitor and manage the local network.

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We are in this together

We operate a shared responsibility model, so we take on as much of the support requests as you want us to. If you want to reset users passwords yourself or order your own hardware, that is fine by us. If you want us to take on all IT responsibilities and all first level requests from staff, then we can take care of that as well. Engage with the service team over email,web portal, phone, chat or SMS. Our communication channels are build with our customers in mind because you may not always be at your desk when you need support.

Implement a best practice framework

It can be hard to keep up with changes in technology. We apply a best practive frameworks to make sure your firm is secure and operating at its best. Wether it be passwords, practice management systems, asset replacements or dictation we make sure your systems are supported, secure and perform at their best.

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Changing provider should be easy

Changing IT providers should not be a hard process. We make the transition easy by following our documented transition process to ensure that there is minimal interruption to the business. Most transitions can occur on the day the agreement is signed to ensure that the incumbent provider does not have any access to the IT systems.

Communication & Planning

Plan for the transition date, request the password and documentation from the existing provider and communicate with staff and vendors.

Transition & Migration

Change passwords to systems, disable user accounts, install agents and install asset labels.

Documentation & Reporting

Document IT systems and disaster recovery plan, set up monthly reports, configure contacts and approvals.

Management & Strategy

Provide recommendations and best practice advice, run strategy sessions, manage performance and availability.

RECENT WORK

CASE STUDIES.

We don’t like to blow our own trumpet, but this is some of the achievements we have helped our clients to achieve.

TEAM MEMBER

Our Team.

The ServiceScaler team are dedicated to the success of our clients. We know what it is like running a successful professional services firm and how critical it is that systems work for the business, not against it.

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Rob Dawson

Business Development Manager

Rob has worked in the technology sector for over ten years and comes to us with a wealth of experience in IT services, legal sector technology, business development, and customer relationship management.

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Tristan Hough

Solutions Architect

Tristan is the founder of ServiceScaler and ensures that our customers utilise technology solutions to meet their business goals.

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Mae Peornato

Customer Service Lead

Mae managers the customer service team that assists customers to get answers to their problems and makes sure we are responsive and approachable

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Natalie Conde

People and Culture

Natalie helps ServiceScaler and our customers to train and engage their staff to ensure projects and new systems are delivered successfully.

What impressed me the most about ServiceScaler was their ability to explain technical details in plain English and using easily understandable analogies. I would highly recommend them to anyone frustrated by IT Consultants speaking in tongues.I look forward to continuing to work with them in future.

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Sam

Partner, Law Firm

The ServiceScaler team helped us setup our IT systems and have since managed all of our growing IT needs. They have exceptional interpersonal skills as well as a strong technical competence. This uncommon combination of both technical and communication skills has helped us work together as a team on the growth of our systems and business.

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Christine

Director, Professional Services

I used ServiceScaler to provide advice with the hardware and software requirements for my accounting firm. They talked directly with my software providers and advising me on the best use of cloud computing to make my firm more productive. I highly recommend ServiceScaler for any IT project large or small as my experience has been nothing short of impressive.

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Trevor

Partner, Accounting Firm

ServiceScaler's knowledge and depth of experience provided our firm with a speedy resolution to our IT problems. The response time was outstanding and this allowed us to get our business back to operating at its optimum level. I would not hesitate to recommend ServiceScaler for any networking issues that a business may encounter.

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Jim

Partner, Accounting Firm

Let's work together

Contact the team at ServiceScaler today for a free and confidential discussion

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