ServiceScaler provides specialist legal solutions, proactive IT systems management, support, and helpdesk services for legal practices and law firms across Australia. Our goal at ServiceScaler is to reduce operational costs and challenges related to business technologies, and deliver best of breed solutions and services to our legal clients, adding value in their IT expenditure.
Here at ServiceScaler, we understand the challenges of requiring reliable, secure and responsive IT systems, and maximising your investment to deliver functional IT improvements to the firm.
With this requirement, we have set a new standard in Managed IT Services by providing our clients with ‘Hybrid’ service agreements, separating fixed cost IT operational needs and on-demand service requirements.
Clients under ServiceScaler Managed IT Services enjoy the best of both worlds, with reduced costs for maintaining necessary IT infrastructure, and investment choice in on-demand services to add greater value and productivity to the firm and its users.
More than just IT support, we deploy and manage a range of legal specific IT solutions.
Changing IT providers should not be a hard process. We make the transition easy by following our documented transition process to ensure that there is minimal interruption to the business. Most transitions can occur on the day the agreement is signed to ensure that the incumbent provider does not have any access to the IT systems.
Plan for the transition date, request the password and documentation from the existing provider and communicate with staff and vendors.
Change passwords to systems, disable user accounts, install agents and install asset labels.
Document IT systems and disaster recovery plan, set up monthly reports, configure contacts and approvals.
Provide recommendations and best practice advice, run strategy sessions, manage performance and availability.
What impressed me the most about ServiceScaler was their ability to explain technical details in plain English and using easily understandable analogies. I would highly recommend them to anyone frustrated by IT Consultants speaking in tongues.I look forward to continuing to work with them in future.
The ServiceScaler team helped us setup our IT systems and have since managed all of our growing IT needs. They have exceptional interpersonal skills as well as a strong technical competence. This uncommon combination of both technical and communication skills has helped us work together as a team on the growth of our systems and business.
I used ServiceScaler to provide advice with the hardware and software requirements for my accounting firm. They talked directly with my software providers and advising me on the best use of cloud computing to make my firm more productive. I highly recommend ServiceScaler for any IT project large or small as my experience has been nothing short of impressive.
ServiceScaler's knowledge and depth of experience provided our firm with a speedy resolution to our IT problems. The response time was outstanding and this allowed us to get our business back to operating at its optimum level. I would not hesitate to recommend ServiceScaler for any networking issues that a business may encounter.