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IT Support for Law Firms in Australia

Specialists in providing IT Support to Australian Law Firms, ServiceScaler understands what it takes to keep a law firm productive and secure.

We have a passion for technology and helping our clients to succeed

Since commencing in 2009, we have helped firms countless firms implement technology solutions that are uniquely designed for their business. No two firms are the same when it comes to practice management systems, digital dictation or remote access but one thing that is constant is the requirement for systems to be available so that all staff can remain productive.

Our team comes from a diverse range of background but what is key is their ability to understand and communicate with out clients in plain English, not full of technical terms. We take the time to listen and when things need to be be done we follow through and meet our commitments head on.

WHAT SETS US APART

Why Firms Work With Us

We are dedicated to your success and our services are all build around the needs of a modern law firm. Some of the key reasons why our clients choose to work with us are listed below.

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A service team that you can get in contact with

Engage with the service team over email,web portal, phone, chat or SMS. Our communication channels are build with our customers in mind because you may not always be at your desk when you need support.

Reports for humans

We know that your time is important and how confusing an technical report can be. Our reports are written for humans, not engineers so they are easy to understand and just include the information you need to make educated business descisions. If you ever need more details for a board meeting, just let us know and we can prepare a more detailsed report for you.

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Only pay for what you use

Only pay for the actual services you actually need.

Sleep easy at night

We monitor you devices and network 24/7 to detect any potential failures that could cause an outage so they can be resolved before they cause staff downtime. Our priority is to make sure that yiour fee earners can keep billing by making sure the IT systems are available when they need them. We deploy a ServiceBrick device to each office location without a server to monitor and manage the local network.

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We are in this together

We operate a shared responsibility model, so we take on as much of the support requests as you want us to. If you want to reset users passwords yourself or order your own hardware, that is fine by us. If you want us to take on all IT responsibilities and all first level requests from staff, then we can take care of that as well.

Implement a best practice framework

It can be hard to keep up with changes in technology. We apply a best practive frameworks to make sure your firm is secure and operating at its best. Wether it be passwords, practice management systems, asset replacements or dictation we make sure your systems are supported, secure and perform at their best.

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Changing provider should be easy

Changing IT providers should not be a hard process. We make the transition easy by following our documented transition process to ensure that there is minimal interruption to the business.

Communication & Planning

Plan for the transition date, request the password and documentation from the existing provider and communicate with staff and vendors.

Transition & Migration

Change passwords to systems, disable user accounts, install agents and install asset labels.

Documentation & Reporting

Document IT systems and disaster recovery plan, set up monthly reports, configure contacts and approvals.

Management & Strategy

Provide recommendations and best practice advice, run strategy sessions, manage performance and availability.

RECENT WORK

CASE STUDIES.

We don’t like to blow our own trumpet, but this is some of the achievements we have helped our clients to achieve.

TEAM MEMBER

Our Team.

The ServiceScaler team are dedicated to the success of our clients. We know what it is like running a successful professional services firm and how critical it is that systems work for the business, not against it.

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Tristan Hough

Solutions Architect

Tristan is the founder of ServiceScaler and ensures that our customers utilise technology solutions to meet their business goals.

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Rebecca Rose

Customer Success Manager

Rebecca works with our customers to make sure they are continually improve the services IT delivers to their business.

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Mae Peornato

Customer Service Lead

Mae managers the customer service team that assists customers to get answers to their problems and makes sure we are responsive and approachable

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Natalie Conde

People and Culture

Natalie helps ServiceScaler and our customers to train and engage their staff to ensure projects and new systems are delivered successfully.

What impressed me the most about ServiceScaler was their ability to explain technical details in plain English and using easily understandable analogies. I would highly recommend them to anyone frustrated by IT Consultants speaking in tongues.I look forward to continuing to work with them in future.

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Sam

Partner, Law Firm

The ServiceScaler team helped us setup our IT systems and have since managed all of our growing IT needs. They have exceptional interpersonal skills as well as a strong technical competence. This uncommon combination of both technical and communication skills has helped us work together as a team on the growth of our systems and business.

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Christine

Director, Professional Services

I used ServiceScaler to provide advice with the hardware and software requirements for my accounting firm. They talked directly with my software providers and advising me on the best use of cloud computing to make my firm more productive. I highly recommend ServiceScaler for any IT project large or small as my experience has been nothing short of impressive.

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Trevor

Partner, Accounting Firm

ServiceScaler's knowledge and depth of experience provided our firm with a speedy resolution to our IT problems. The response time was outstanding and this allowed us to get our business back to operating at its optimum level. I would not hesitate to recommend ServiceScaler for any networking issues that a business may encounter.

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Jim

Partner, Accounting Firm

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Contact Us.

Please get in contact

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Our Location

Suite 2, Level 1, 16A Bolton St Newcastle NSW

Call Us

Office: 02 8188 4740