Technology provides many benefits, and has done so for a long time. The implementation of computers has enabled us to complete a greater amount of work in far less time than we been able to historically, and further implementation of technology has only accelerated this trend.

But with technological advancement happening at such a rapid pace, you may be missing out on the full benefits due to outdated technology, potentially coming at a great cost to your firm.

In this article we will explore how to identify outdated technology, what the potential costs to the firm are, and how you can plan remediation in a non-disruptive way for your firm.

There are many ways to identify if you have outdated technology. Four key identifiers we recommend using are;

1. You call your technology provider for support more than once a day
2. Your staff wont follow standard procedures and create their own processes
3. It takes a long time to help your clients when they call

But possibly the most telling sign that your firm has outdated technology is;

4. Your staff would rather use their own devices than company provided technology

The modern-day workforce has become accustomed to using technology in their every day lives, and expect no less when they reach the office. Use of their personal devices is a string indicator that your tech may be due for a refresh.

So, what are the costs to having outdated technology? Having outdated tech might look great on the balance sheet with limited expenditure in this space, but the costs to the firm are potentially far greater.

1. Technology downtime restricts billable work being executed and billed
2. Non-standard processes create confusion, missing information, security risks
3. Poor client experience places them at risk of leaving the firm
4. When staff use their devices, you have no control over what they do with their data, placing your firm and client’s data security at risk

To remediate the risks and costs of outdated technology, ServiceScaler recommends engaging providers who specialise in modern day legal IT services and solutions to assist in developing a technology strategic plan for execution. A good provider will include consideration for budget, change management, and future firm requirements.

To speak with the team at ServiceScaler, reach out to us. We live and breathe modern technology for law firms, and can help you start your journey in to the future.

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