The more time I spend working with businesses of different sizes, the more I have come to realise that there are some distinct advantages to having either an internal IT resource, or an external IT resource.
What has become even more apparent, is the gaps that are created when choosing either one or the other, or the disadvantages to selecting one or the other.
So, let’s break it down.
Now, where does that leave us?
Do you need to have one or the other, or, can we take the advice of the young girl in the Old El Paso advertisement?
At ServiceScaler, we believe you can have your cake, and eat it too.
For organisations that HAVE an internal IT resource, we would recommend that you outsource your “low value” support work to an external IT provider. They have systems that will automate the proactive monitoring, maintenance and patching of your systems, and provide reporting on how the infrastructure is going. They will also provide you with a diverse skillset through their resource pool and give the availability and coverage for reactive support requirements your organisation will need. Your internal IT resource can then focus on proactive work like internal projects or initiatives and developing internal systems for better operational performance. They understand the (often transient) businesses challenges and objectives at a day-to-day level and can make high-value contributions in the execution of this type of work.
ServiceScaler can provide outsourced managed services IT and remove this burden from your organisation.
But for organisations that DON’T have an Internal IT Resource, where does this leave you?
In assessing the disadvantages for external IT resourcing, we can see that the challenge often lies in the fact they are not inherently objective in their recommendations to you, and they often don’t understand your business being a general services provider.
Are we suggesting you should bring in an internal IT resource?
Well, no, not explicitly. It wouldn’t be feasible for many businesses to consider this as they do not have the demand for a resource of this type to justify the expense.
To overcome this challenge, ServiceScaler have been offering our senior technology consulting resources through our consulting practice to provide that “internal resource” feel, without committing to a full-time resource.
Our consultants can provide objective advice and suggestion on technology direction, assist to develop internal systems, and work exclusively with legal practices, meaning they understand your business and its requirements. As they are committed to you, they will learn and understand your business, processes and people to consistently contribute high value input and deliverables to your organisation.
So have your cake and eat it too people, because cake is delicious!
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