Traditional landlines are becoming increasingly difficult to manage in an evolving remote work landscape. With your admin and support staff, plus your Solicitors constantly going between the Courthouse, meetings, the office and working from home, landlines are becoming inconvenient.

What’s the modern solution that addresses this issue? Introducing… Microsoft Teams Calling.

Primarily recognised as an internal communication platform, Microsoft Teams Calling replaces the need for a traditional landline, with work calls going straight to your preferred device(s).

How does it work?

Microsoft Teams Calling replaces traditional PBXs with a cloud-based call control system, providing the overall telephony workload required in everyday business.

Teams Calling is integrated into Microsoft 365 and can manage both voice and video communication required for business. Any device that is compatible with Microsoft Teams can be configured as a staff’s calling device. This allows firms to reduce the required number of devices provisioned to each user, lowering the cost of employment and re-provisioning.

Teams Calling has all of the standard features that you are used to in a phone. But, it adds the flexibility for staff to answer calls from any device, anywhere.

Features of Teams Calling:

• Call queus
• Call holding
• Call forwarding
• Call transferring
• Voicemail

Transitioning from your existing phone system into Microsoft Teams Calling is simple as Microsoft allows existing phone numbers to be set up and transferred into Microsoft Teams. You can also bring your existing calling plan into Microsoft Teams using their Direct Routing configuration. This allows customers to connect voice trunks directly from their network into Microsoft Teams or other telephony entities such as call centres.

Existing phone systems will often incur their subscription services and have own their support team, which can cause issues identifying what’s wrong and who to contact in the case of an outage. Configuring Microsoft Teams calling will assist in reducing the number of external parties managing your system and move your phone system into a single service that your existing IT provider can manage through the Microsoft Admin Centre.

Contact the ServiceScaler team for Microsoft support, licenses or to access our help desk today.

enquiries@servicescaler.com | (02) 9146 6339 | www.servicescaler.com