ServiceScaler sells and supports both the Papercut MF and Cilantro IO software applications for legal practices and law firms.

Papercut MF was historically a print management application, focused on managing print costs and expenditure by applying a price to print jobs which provided users with visibility over the expense of printing and implement control functions to avoid overuse of printing devices.

More recently, this has been expanded to capturing costs for all functions of a multi-function printing device, including print/copy/fax/scan, and applying a price to these costs for reimbursement.

While this could have been an appropriate solution for solicitors seeking to capture and cost recover disbursements to their clients, it required manual application to the matter in their practice management software.

This is where Cilantro IO fits in, and why it has been added to our product portfolio in conjunction with Papercut MF.

Cilantro IO is a purpose-built integration application, connecting Papercut MF to popular Practice Management Systems (LEAP, LexisNexis Affinity, Practice Evolve, ActionStep, FilePRO, and many more) to enable integrated Direct Scan to Matter, and Automated Cost Recovery to Matter for disbursements.

The combination of this device and hardware agnostic applications is a match made in heaven- easily deployable for any firm to integrate their multifunction printing devices to their practice management system for scanning and cost recovery.

View the demo of the Papercut MF with PMS Affinity

View the demo of the Papercut MF with PMS LEAP

ServiceScaler X Papercut MF Case Study

Overview

ServiceScaler’s client, a medium-sized law firm, couldn’t disclose print figures in the granular detail required to claim disbursement costs back to their clients.

The firm had already gone to market and decided Papercut MF’s print disbursement solution was the most suited to their unique needs - integration with their two MFD’s (photocopiers) and their Practice Management System, ActionStep.

They contacted the ServiceScaler team and then trusted them to implement their desired Papercut solution.

Solution

The firm now has a cost recovery solution in place that allows them to automatically allocate all print, copy, fax and scan transactions to individual matters for disbursement. The integration to Actionstep means they can select any matter from a list, and their copier will track the paper size and colour printing for accurate cost recovery.

Outcomes

• The firm can now automatically track and disperse prints, copies, faxes and scans against individual matters without manually having to do anything;
• The firm can disburse print costs back to their own clients versus bearing them internally;
• The firm saved money by ServiceScaler deploying the print solution instead of going directly through the print solution provider.

If your firm is struggling with print tracking, and you feel like you are fighting a losing battle trying to keep things under control, contact the team at ServiceScaler to learn more about how our print tracking solution for Law Firms can help you.