What is Workflow Automation?

Watch now to see Rob explain what is happening at ServiceScaler, what we are focusing on and to learn about our upcoming event about Digital Workflow Automation in Legal Practices.



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Video Transcript


0 00:00:02,000 –> 00:00:03,500 Goodbye guys. Happy Friday,

1 00:00:03,500 –> 00:00:05,606 Rob here from service. Scale up.

2 00:00:05,606 –> 00:00:08,491 So today I want to talk about a couple

3 00:00:08,491 –> 00:00:11,515 of things that we have upcoming or that

4 00:00:11,515 –> 00:00:14,338 have been rattling around in my head.

5 00:00:29,450 –> 00:00:31,328 One of the first ones that

6 00:00:31,328 –> 00:00:33,350 I want to talk about is.

7 00:00:33,350 –> 00:00:36,275 I get asked quite often what it actually is,

8 00:00:36,280 –> 00:00:37,416 that service scaler does,

9 00:00:37,416 –> 00:00:39,915 so I thought I’d take the opportunity to

10 00:00:39,915 –> 00:00:42,129 quickly clarify what those things are.

11 00:00:42,130 –> 00:00:44,398 There are three pillars to our business.

12 00:00:44,400 –> 00:00:46,090 We do managed IT services.

13 00:00:46,090 –> 00:00:47,522 For law firms exclusively,

14 00:00:47,522 –> 00:00:48,596 so IT services,

15 00:00:48,600 –> 00:00:50,628 we do solutions which is turnkey

16 00:00:50,628 –> 00:00:52,429 software packages that we roll

17 00:00:52,429 –> 00:00:53,969 in for particular functions,

18 00:00:53,970 –> 00:00:56,350 so that might be for scanning tomatoes

19 00:00:56,350 –> 00:00:58,620 that might be for cost recovery.

20 00:00:58,620 –> 00:01:00,792 Might be for multi factor authentication

21 00:01:00,792 –> 00:01:03,346 and it might be things like Office

22 00:01:03,346 –> 00:01:05,416 365 or Microsoft 365 as well,

23 00:01:05,420 –> 00:01:07,821 which we can do as a turnkey

24 00:01:07,821 –> 00:01:10,080 package and roll into your firm.

25 00:01:10,080 –> 00:01:12,216 The third thing that we do,

26 00:01:12,220 –> 00:01:14,290 which is my favorite thing is

27 00:01:14,290 –> 00:01:16,450 actually my area of expertise.

28 00:01:16,450 –> 00:01:17,582 Is consulting and digital

29 00:01:17,582 –> 00:01:19,280 workflow so my thing is digital

30 00:01:19,331 –> 00:01:20,967 workflow and Technology Strategy.

31 00:01:20,970 –> 00:01:23,877 Now you might think my firm’s not big enough.

32 00:01:23,880 –> 00:01:26,216 For that I can promise you that this

33 00:01:26,216 –> 00:01:27,907 stuff works from sole practitioners

34 00:01:27,907 –> 00:01:30,336 all the way through to big firms.

35 00:01:30,340 –> 00:01:32,248 It’s just as important for small

36 00:01:32,248 –> 00:01:34,540 firms as it is for big firms,

37 00:01:34,540 –> 00:01:36,310 so that’s actually my background and

38 00:01:36,310 –> 00:01:38,935 not a lot of people know this because

39 00:01:38,935 –> 00:01:40,999 everyone hears me talk about IT,

40 00:01:41,000 –> 00:01:42,340 stuff all the time.

41 00:01:42,340 –> 00:01:44,350 But my area of expertise last

42 00:01:44,427 –> 00:01:46,618 more than 10 years of my career.

43 00:01:46,620 –> 00:01:48,643 Has been in doing digital workflow and

44 00:01:48,643 –> 00:01:51,112 it’s one of the things that I love

45 00:01:51,112 –> 00:01:53,043 and that I’m really passionate about

46 00:01:53,043 –> 00:01:55,395 because it’s really easy to see the

47 00:01:55,395 –> 00:01:57,490 tangible results that you can get by

48 00:01:57,490 –> 00:01:59,316 putting digital workflow in place an

49 00:01:59,316 –> 00:02:01,428 automating some of your business processes.

50 00:02:01,430 –> 00:02:03,320 So in case you didn’t know,

51 00:02:03,320 –> 00:02:04,975 we’re actually running an event

52 00:02:04,975 –> 00:02:06,630 called Workflow in practice in

53 00:02:06,690 –> 00:02:08,664 Parramatta in a couple of weeks time.

54 00:02:08,670 –> 00:02:10,546 So on the 25th of March at

55 00:02:10,546 –> 00:02:12,768 12:00 PM at the Bitonio Lounge,

56 00:02:12,770 –> 00:02:15,290 and we’re going to be talking about workflow,

57 00:02:15,290 –> 00:02:16,574 something that we haven’t

58 00:02:16,574 –> 00:02:17,858 really spoken about is.

59 00:02:17,860 –> 00:02:19,555 Who is doing the presentation

60 00:02:19,555 –> 00:02:21,680 and it’s actually going to be me,

61 00:02:21,680 –> 00:02:23,936 so I’m hoping that with more than 10

62 00:02:23,936 –> 00:02:26,127 years of experience under my belt,

63 00:02:26,130 –> 00:02:28,154 what I’ll be able to do is talk

64 00:02:28,154 –> 00:02:30,258 to you about digital workflow.

65 00:02:30,260 –> 00:02:31,214 What it is,

66 00:02:31,214 –> 00:02:32,486 what the benefits are,

67 00:02:32,490 –> 00:02:34,356 and how you can start considering

68 00:02:34,356 –> 00:02:36,618 putting them in place within your firm.

69 00:02:36,620 –> 00:02:38,522 Often just using the tools that

70 00:02:38,522 –> 00:02:39,473 you already have,

71 00:02:39,480 –> 00:02:41,592 so that’s one of the other things that

72 00:02:41,592 –> 00:02:43,796 I’m big on is not diversifying your

73 00:02:43,796 –> 00:02:45,841 technology stack too much to deliver

74 00:02:45,841 –> 00:02:48,459 the good things that technology can provide.

75 00:02:48,460 –> 00:02:50,332 We want to try and do it with

76 00:02:50,332 –> 00:02:51,648 the tools that we have,

77 00:02:51,650 –> 00:02:53,054 so that’s what my presentation is

78 00:02:53,054 –> 00:02:54,830 going to be on at our workflow.

79 00:02:54,830 –> 00:02:55,565 In practice event,

80 00:02:55,565 –> 00:02:57,280 make sure you head over and get

81 00:02:57,332 –> 00:02:58,507 a ticket for that event.

82 00:02:58,510 –> 00:03:00,470 It is a free event so free lunch

83 00:03:00,470 –> 00:03:02,121 you get to hear me talk might

84 00:03:02,121 –> 00:03:03,900 be a good or a bad thing.

85 00:03:03,900 –> 00:03:05,340 I’m hoping it’s going to be

86 00:03:05,340 –> 00:03:07,301 good and I would love to see you

87 00:03:07,301 –> 00:03:08,711 there if you can afford the

88 00:03:08,767 –> 00:03:10,468 time, make sure you get along and if

89 00:03:10,468 –> 00:03:11,973 you have any questions about workflow

90 00:03:11,973 –> 00:03:13,933 or digital workflow in a law firm,

91 00:03:13,940 –> 00:03:15,655 make sure you reach out to me.

92 00:03:15,660 –> 00:03:17,417 It’s my thing. It’s my jam and

93 00:03:17,417 –> 00:03:19,300 I’d love to help you. Thanks guys.

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